Thank you for shopping at li-lily.shop. We strive to ensure your satisfaction with every product you purchase. If for any reason you are not completely satisfied with your purchase, please review our return and refund policy below.
Returns
We accept returns on digital products within 7 days of purchase. If you encounter any issues with your download or access to our digital products (such as the Digital Flower Arrangement Guide, Virtual Floral Workshop Access, or Seasonal Bouquet Design Templates), please contact us, and we will work to resolve the issue promptly.
Refunds
Refunds are available for digital products if there was a problem with the download or access, and the issue cannot be resolved. Refund requests must be made within 7 days of purchase. Once the request is verified and approved, we will issue a full refund to the original payment method.
Non-Refundable Products
Please note that once the virtual workshops or digital products (such as e-books and presets) have been accessed or downloaded, they are non-refundable.
Exchanges
We do not offer exchanges for digital products. However, if you experience an issue with any of the products, please reach out to us, and we will assist you in resolving the matter.
Eligibility for Refund
To be eligible for a refund, the following conditions must be met:
- The product must be purchased directly from li-lily.shop.
- Refund requests must be submitted within 7 days of purchase.
How to Request a Refund or Return
To initiate a return or refund request, please reach out to us through the appropriate channels on our website. Provide your order number and a brief description of the issue you’re facing, and we will respond promptly.
Thank you for choosing li-lily.shop. We hope you enjoy our products and services!